Refund policy

Last updated: October 27, 2026

30-day returns

You may request a return within 30 calendar days after your order is delivered. This policy applies to products purchased from sporttier. Contact support@sporttier.com with your order number and the items you wish to return. Please contact us before mailing a return so we can provide instructions and identify your package.

Return condition and address

For a change-of-mind return, items must be unused and in their original condition, with included parts, accessories and packaging. Include your order number or other proof of purchase. These condition requirements do not prevent you from reporting an item that arrived damaged, defective or incorrect.

sporttier
Email: support@sporttier.com
Phone: 719-452-5912
Mailing and return address: 2224 Berry St, Hopewell, VA 23860, United States

The address above accepts mailed returns. Contact us first for return instructions; a store visit is not required.

Return shipping and fees

For a change-of-mind return, you pay the return postage and may use a carrier of your choice. We recommend a tracked service. We do not charge a restocking fee. Original outbound shipping charges are not refunded for a change-of-mind return. If your original order qualified for free shipping, we do not deduct an outbound shipping fee from your refund.

If we sent the wrong item, or an item arrived damaged or defective, contact us with the order details and, where possible, a photo of the issue. We cover the necessary return shipping, by providing a prepaid label or arranging reimbursement before you send the item. If a refund is the agreed resolution, it includes the affected item price, applicable tax and any original shipping charges attributable to that item.

Refunds within 10 days

We inspect returned items and initiate an approved refund to your original payment method within 10 calendar days after we receive the return. We email you the outcome within the same period. Your bank or payment provider may need additional time to display the credit. If 10 days have passed after delivery of your return and you have not received an update, contact us.

If we agree that an item does not need to be returned, we initiate the approved refund within 10 calendar days of that agreement. For a cancellation accepted before fulfillment, we initiate the refund within 10 calendar days of confirming the cancellation.

Cancellations and exchanges

Contact us as soon as possible to request a cancellation or order change. We can cancel an order before fulfillment begins; once processing or shipment has begun, a change may no longer be possible. For an exchange, contact us to arrange a return and a separate replacement order.

This policy does not limit any rights or remedies available under applicable consumer law.